Support
Remote support and call-out.
Dial in to an existing BMS, or attend site when the fault needs it. Across the UK and Europe.
What we cover
Remote BMS support
Dialling in over VPN or remote access to existing systems, including Trend (IQ, 963) and Distech ECLYPSE.
Alarm triage and fault finding
Work through the alarms, find the fault, and record what is still open.
Setpoints, schedules and time zones
Setpoint, schedule and time-zone changes on the live system.
Graphics tweaks
Small changes to the graphics already on the system.
Out-of-hours and emergency call-out
Out of hours when you need it, with a site visit where the fault needs one.
Monthly support contracts
Remote monitoring, and a quarterly health check.
Who it is for
- Main contractors
- BMS integrators
- FM companies
- Building owners and managing agents
Access
Remote access depends on the client providing VPN or remote access, under agreed access terms.
Rates and payment
Hourly, call-out and monthly contract rates on request.
Work is invoiced through Xero, payable by bank transfer or card via the invoice’s Pay now link. Monthly contracts can be paid by Direct Debit.
Request support / book a call-out
Email elliott@kontrolltechnik.co.uk. The message opens with these prompts. WhatsApp or phone is fine for the same details.
01
Site
The building, and where it is.
02
System type
The BMS, for example Trend IQ, 963 or Distech ECLYPSE.
03
Urgency
Routine, or an emergency call-out.
04
Description
The fault, the change, or what you need looked at.